Mastercard is also planning to provide its leaders with an AI digital coach to support them in key moments. Borgonovo highlights the importance of innovation, technology, and social impact in attracting and retaining employees. She also mentions the challenges of keeping up with the speed of change and the need to continually develop their workforce. Despite potential disruptions, Mastercard's employees are reportedly excited about the benefits of AI in their work.
Key takeaways:
- Lucrecia Borgonovo, Mastercard's chief talent officer, emphasizes the importance of AI in the company's leadership and talent-development strategies.
- Mastercard launched Unlocked in 2022, an AI-driven internal talent marketplace that allows employees to pursue skill-building and career-development opportunities.
- Borgonovo believes in the importance of collaboration and community in the workplace, stating that relying on a team's collective wisdom is crucial in the current business environment.
- Mastercard is focusing on innovation, technology, social impact, and a strong company culture to attract and retain talent.