Microsoft is part of a broader movement to combat phone scams, with companies like AT&T adding logos to legitimate business calls to help users identify spam. The White House also recently announced a virtual hackathon to develop AI technologies to detect unwanted spam and robocalls. Microsoft's Azure Operator Call Protection could potentially expand to include text messages in the future.
Key takeaways:
- Microsoft is developing a new service called Azure Operator Call Protection to analyze conversations in real time and alert users if a caller seems suspicious.
- The service uses AI to detect potential fraudulent calls, such as language that encourages the recipient to give away sensitive information.
- The tool will not end the call automatically, but will provide information to the user to make the decision. The service is opt-in and does not save or use data from calls to train Microsoft's AI models.
- Microsoft is currently trialing the technology with BT Group and is considering expanding the feature to text messages in the future.