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Microsoft to Offer AI-Powered Customer Service For Blind Users

Nov 15, 2023 - news.bensbites.co
Microsoft Corp. is partnering with Be My Eyes, an application designed to assist the blind and visually impaired, to enhance their access to the company's customer service. Be My Eyes, established in 2015, links visually impaired individuals with sighted volunteers who assist them in completing tasks that may otherwise be unachievable.

In addition to this, Be My Eyes has an artificial intelligence tool named Be My AI. This tool utilizes OpenAI’s ChatGPT-4 model to generate descriptions of photos taken by the user, such as product labels or items in a store. This collaboration aims to make daily tasks more accessible for visually impaired individuals.

Key takeaways:

  • Microsoft Corp. is partnering with Be My Eyes, an app designed to assist the blind and visually impaired.
  • The collaboration aims to improve accessibility to Microsoft's customer service for visually impaired individuals.
  • Be My Eyes was established in 2015 and connects visually impaired users with sighted volunteers to assist with various tasks.
  • The startup also features an AI tool, Be My AI, which uses OpenAI’s ChatGPT-4 model to describe photos taken by the user, such as product labels or items in a store.
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