In addition to these updates, Microsoft has introduced new Copilot packages: Copilot for Dynamics 365; Copilot for Service; and Copilot for Sales. These packages will provide quick answers for field technicians, agent-assisted support, and AI-generated meeting briefs that pull in customer details and names and titles for those attending a meeting, respectively. The service and sales versions of Copilot are expected to be released in early 2024.
Key takeaways:
- Microsoft announced several updates for its Microsoft Copilot AI, making the chatbot more interactive and participatory, particularly in Teams meetings.
- Copilot will start taking notes during Teams meetings and share them with participants afterward, and can be prompted to record quotes from specific people.
- In PowerPoint, users will soon be able to use the chatbot to access their company’s image library and use Microsoft Designer to tweak them. Copilot will also be able to set users up for meetings by pulling together relevant information from Outlook emails, calendar invites, and related documents.
- Microsoft announced new Copilot packages: Copilot for Dynamics 365; Copilot for Service; and Copilot for Sales, each serving as a medium for accessing information and providing quick answers, personalized resources, and AI-generated meeting briefs.