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Microsoft's CTO says product managers have a key role to play in training AI agents

Apr 01, 2025 - businessinsider.com
Kevin Scott, Microsoft's chief technology officer, emphasized the crucial role of product managers in enhancing AI agents by establishing "feedback loops." AI agents, which act independently as digital coworkers, are gaining attention in the tech industry. Despite their potential, Scott noted that AI agents currently lack memory, limiting their capabilities. He envisions a future where AI agents can remember user interactions, adapt to preferences, and handle complex tasks like real colleagues.

The role of product managers is evolving, with some in the tech industry questioning their value. While companies like Microsoft aim to increase engineers relative to product managers, others believe the influence of product managers will grow with AI advancements. As AI takes on more engineering tasks, product managers could play a larger role in aligning products with user needs. This shift is seen as an opportunity for product managers to bridge the gap between AI capabilities and consumer skepticism.

Key takeaways:

  • Product managers play a crucial role in setting up feedback loops to improve AI agents.
  • AI agents are intended to be digital coworkers or assistants, but currently lack memory.
  • The role of product managers is evolving, with some companies questioning their necessity while others see their influence growing in the age of AI.
  • As AI becomes more capable, product managers may take on a greater role in bridging the gap between technology and user needs.
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