Milton Hydro's service transformation aims to improve customer satisfaction and operational efficiencies by allowing seamless engagement across preferred communication channels. The company serves over 44,000 customers in Milton and surrounding areas, focusing on delivering reliable electricity service and supporting the electrification of everything. The recognition at the EDA Awards Gala underscores the collective efforts of local distribution companies in Ontario to provide responsive service to their communities.
Key takeaways:
- Milton Hydro received the EDA Customer Service Excellence Award, highlighting their commitment to customer-centric innovations and exceptional service.
- The Milton Hydro 2.0 OMNI Channel Customer Service Transformation introduced a cloud-based platform with integrated voice, email, and chat support, enhanced by AI-powered virtual assistance.
- Key features of the enhanced service include a 360° customer view, AI virtual assistant, proactive outage notifications, and enhanced self-service options.
- Milton Hydro serves over 44,000 customers in the Town of Milton and surrounding areas, focusing on delivering reliable and affordable electricity service.