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Mitel Builds Strategic Momentum Heading into 2025 Fueled by Growing Demand for Hybrid Communications Solutions and Exciting AI-first Partnerships

Dec 20, 2024 - financialpost.com
Mitel, a global leader in business communications, is strategically positioned for growth in 2025, driven by increased demand for hybrid communication solutions and AI-first partnerships. With over 70 million users, the company has launched a combined portfolio strategy and the Mitel Common Communications Framework to support flexible and secure hybrid cloud deployments. Key developments include a partnership with Zoom for AI-powered hybrid solutions, the introduction of Mitel CX for enhanced customer experiences, and the expansion of its telehealth platform. Mitel's focus on hybrid unified communications (UC) and AI integration positions it as a leader in the business communications market.

In 2024, Mitel achieved significant milestones, including strategic partnerships, product launches, and executive appointments. The company introduced Mitel Interaction Recording Insights AI for advanced analytics and added a Critical Event Management solution to its offerings. Mitel received numerous awards, such as the Unified Communications Vendor of the Year and recognition in the Aragon Research Globe™ Reports. The company's commitment to innovation and flexible solutions aims to empower organizations to improve collaboration and customer engagement, solidifying Mitel's role as a comprehensive provider in the dynamic business landscape.

Key takeaways:

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  • Mitel is strategically positioned for 2025 with a focus on hybrid communications solutions and AI-first partnerships, including a collaboration with Zoom.
  • The company launched Mitel CX, an AI-powered customer experience platform, and expanded its telehealth communication platform, Virtual Care Collaboration Service.
  • Mitel strengthened its hybrid UC portfolio with the Mitel Common Communications Framework and introduced the Mitel Secure Cloud offering for regulated industries.
  • In 2024, Mitel received several awards and recognitions, including the Unified Communications Vendor of the Year Award and a 5-star rating for its Global Partner Program.
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