The platform also offers customizable workflow automation, AI-enhanced virtual agents, intelligent analytics, agent empowerment, and flexible integrations. Mitel CX can be deployed on-premises or in the cloud, and is interoperable with the Mitel ecosystem. The company's new solution will enable customers on current Mitel contact center solutions to tap into the new capabilities while maintaining their Mitel UC platform of choice.
Key takeaways:
- Mitel, a global leader in business communications, has launched its new AI-powered customer experience (CX) management platform, Mitel CX.
- The platform is designed to enhance customer engagement processes, drive employee efficiency, and exceed the growing expectations of today’s consumers.
- Mitel CX supports omnichannel customer interactions underpinned with AI, including voice, video, chat, and social, allowing businesses to meet customers where they are, across any channel.
- The platform also offers customizable workflow automation, GenAI virtual agents, intelligent analytics, agent empowerment, omnichannel engagement, flexible integrations, and experienced service teams.