The partnership will also allow for AI-enhanced live chat, virtual agents, social messaging, SMS, and video chat. The AI tools can be deployed directly from Mitel’s omnichannel customer experience management platforms, MiContact Center Business and MiContact Center Enterprise. Healthspan, a Mitel customer, has already deployed the new integrated solutions and reported a 90% AI resolution rate after one month, leading to increased customer satisfaction and more time for agents to handle complex requests.
Key takeaways:
- Mitel, a global leader in business communications, and Talkative, an AI customer service solutions provider, have expanded their partnership to integrate AI tools into Mitel's contact center solutions.
- The new AI-powered capabilities will allow companies to automate responses to everyday customer queries, improve efficiency, and free up human agents to handle more complex requests.
- The AI tools include AI Virtual Agents, Live Chat and Video Calling, social messaging compatibility, and AI Analytics, among others.
- Healthspan, a Mitel customer, has already implemented the new integrated solutions and has seen a 90% AI resolution rate, improved customer satisfaction, and more time for their agents.