More than half of companies already deploy autonomous AI agents, study finds
Apr 01, 2025 - qz.com
AI agents are becoming a significant trend in artificial intelligence, with many companies already integrating them into their workflows. According to a survey by PagerDuty, over half of the companies are using AI agents, and another 35% plan to do so by 2027. These agents are autonomous and can expedite business processes, such as scheduling and strategic assessments. The survey highlights that 62% of respondents anticipate a triple-digit ROI from AI agents, with U.S. companies expecting a 192% return. However, there is a split in opinion on whether agentic AI will be more disruptive than generative AI, with 44% favoring agentic AI and 40% siding with generative AI.
Despite the enthusiasm, there are concerns about the adoption of agentic AI, including security risks, evolving regulations, and potential AI hallucinations. Companies are cautious about repeating mistakes made during the integration of generative AI, such as insufficient planning and overspending. While agentic AI offers promising productivity enhancements, its adoption comes with challenges that need careful consideration.
Key takeaways:
More than half of companies are already using AI agents in their workflows, with an additional 35% planning to integrate them by 2027.
AI agents are expected to provide significant ROI, with U.S. companies anticipating a return of 192% on their investment.
There is a split opinion among business leaders on whether agentic AI or generative AI will be more disruptive, with 44% favoring agentic AI and 40% siding with generative AI.
Security concerns, evolving AI regulations, and potential AI hallucinations are major risks associated with adopting agentic AI technology.
