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Neuradocs

Dec 30, 2024 - news.bensbites.com
Neuradocs is a tool designed to enhance customer support by connecting your knowledge base to community channels like Slack, Discord, and forums. It continuously ingests new information from your knowledge base, allowing it to provide instant and accurate responses to customer inquiries. The setup involves pointing Neuradocs to your knowledge base, adding it to your public-facing channels, and letting it automatically respond to user questions. Additionally, Neuradocs can build a knowledge graph of your support experts and tag them for efficient query handling.

Neuradocs integrates with platforms such as Slack, Discord, and GitHub Discussions and can connect to various content repositories, including websites and help centers. It is aimed at businesses, startups, and organizations seeking to improve customer engagement and support in community channels. A free trial is available for users to explore its features and integrations without commitment. Neuradocs sources its information from documentation links and uploaded files provided by the user.

Key takeaways:

  • Neuradocs connects to your knowledge base to deliver instant, accurate responses in community channels.
  • It integrates with platforms like Slack, Discord, and GitHub Discussions to enhance customer engagement.
  • Neuradocs uses AI to process and respond to inquiries based on existing content.
  • A free trial is available to experience its features and integrations without commitment.
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