However, Jake Moore, a global cybersecurity advisor at ESET, warns that scammers may adapt to this new feature and find ways to manipulate it. He suggests that cybercriminals could potentially create a fraudulent copy of the Starling app with a built-in call status to mimic a genuine call. Despite this, the advice remains the same: never entertain unsolicited calls and always call back on the number provided on the card for extra security.
Key takeaways:
- Starling Bank has introduced a new feature to combat AI phone phishing attacks, where a popup will appear in the app confirming a genuine call from the bank.
- The popup will also display the name of the support technician on the call, and users can check this while on the call without hanging up.
- Starling Bank also displays a message in the app showing the last time the bank called the user, to help identify potential scam calls.
- Despite these security measures, users are advised to remain vigilant as scammers may adapt and find ways to bypass these features, such as creating fraudulent copies of the app.