The Autoflows feature has been in beta testing, with customers reporting an increase in resolution rate compared to classical workflows. The AI can build automated conversations that closely resemble human customer service interactions. While the AI handles much of the process, humans can still control and fine-tune tasks. The company is now opening the beta to the public to further refine the tool.
Key takeaways:
- Forethought has introduced a new concept called Autoflows, which are natural language prompts that allow AI to complete tasks based on specified goals or policies.
- Unlike no-code and low-code workflows, Autoflows can pull in data from past conversations or existing policy documents to complete tasks.
- The system is powered by SupportGPT, Forethought’s generative AI Model, which is in turn powered by OpenAI models and the company's own proprietary models.
- While humans can still control the process to add, edit or remove tasks, the goal is for the AI to figure out as much as possible. The company is opening the beta to the public to refine the tool further.