The lawsuit raises questions about privacy and the use of AI chatbots by companies. AI chatbots encourage users to share information, potentially putting customer data at risk. With no federal-level regulation on online privacy, companies must be cautious in how they use AI tools, including chatbots, to avoid similar lawsuits.
Key takeaways:
- Old Navy is facing a lawsuit alleging that its AI chatbot participates in illegal wiretapping by logging, recording, and storing conversations.
- The plaintiff claims that the chatbot impersonates a human and encourages consumers to share personal information, which is then recorded and stored without their knowledge.
- Several other companies, including The Home Depot, General Motors, Ford, and JCPenney, are also facing similar lawsuits in California.
- The lawsuit raises questions about privacy and the use of AI, particularly in the absence of unifying federal-level regulation about online privacy.