Sierra's platform allows businesses to build AI agents that understand jargon, typos, and context in conversations and can respond empathetically in the user's language of choice. The AI agents can also integrate with enterprise systems to access records and perform tasks, such as upgrading a customer's subscription or managing order delivery issues. The company has not disclosed much about its tech stack but has confirmed that its platform is being used by multiple known enterprises.
Key takeaways:
- Bret Taylor, former co-CEO of Salesforce and current chairman of OpenAI’s board, has launched Sierra, an AI agent startup for businesses, with Clay Bavor, Google’s former head of VR.
- Sierra has raised $110 million in initial funding and has notable early customers including Weight Watchers, SiriusXM, Sonos and OluKai, who are using Sierra’s technology to handle customer conversations.
- The Sierra platform allows enterprises to build always-available AI agents that understand jargon, typos and context in conversations, reply with empathy, and can integrate with enterprise systems to perform tasks.
- Despite not disclosing much about its tech stack, Sierra has confirmed that its platform is being used by multiple known enterprises, with plans to expand its customer base and strengthen customer service operations with conversational AI.