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OpenText broadly enhances customer experience cloud suite - SiliconANGLE

Nov 19, 2024 - siliconangle.com
OpenText Corp. has announced a range of enhancements and new products for its customer experience cloud suite, focusing on artificial intelligence enablement. The new features, part of version 24.4 of Cloud Editions, aim to modernize content management, improve security, and increase developer productivity. The updated OpenText Experience Cloud offers expanded messaging channels, integrated email and SMS campaigns, and the ability to send personalized promotions at scale. The suite also includes new tools for managing customer data and preferences, migration tools for transitioning to cloud-native customer communication management applications, and a digital asset management application.

OpenText has also introduced a new Core Cloud Network Observability toolset to provide IT teams with greater visibility across multi-cloud, on-premises, and edge networks. The company's OpenText Intelligence Aviator uses generative AI to make business intelligence data more accessible, allowing users to interact with BI data conversationally. New archiving and content security features have been added to better manage legacy data and mitigate risks. The company's extended detection and response products can tap into log files from various security tools, providing a summary of threats and recommended actions. For developers, new features have been added to OpenText DevOps Aviator to enhance software development workflows.

Key takeaways:

  • OpenText Corp. is unveiling a set of enhancements and new products around the theme of artificial intelligence enablement, combined in version 24.4 of Cloud Editions.
  • The new features are intended to modernize content management, improve security and speed developer productivity, with highlights including expanded messaging channels and simplified communications management.
  • OpenText is also announcing the general availability of a digital asset management application, already in use at Walt Disney Co., Target Corp. and L’Oreal SA, and a new Core Cloud Network Observability toolset for IT teams.
  • New software, OpenText Intelligence Aviator, harnesses generative AI to make business intelligence data more accessible, allowing users to interact with BI data conversationally.
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