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Paillor | Gen-AI Employee Support & Automation

Jul 18, 2024 - news.bensbites.com
Paillor is an AI-powered platform that integrates apps, documents, and wikis to provide instant bot support, connecting to help desks and knowledge repositories. It streamlines SaaS operations and automates tasks, supporting over 100 languages. The platform offers centralized, granular access control for all apps, providing visibility into access and enabling automated user provisioning. It also eliminates knowledge silos, saving time and automating manual tasks for IT and other teams. The platform has reportedly resulted in significant reductions in support request times and call volumes for IT and HR teams.

The platform offers 24/7 tech support, multilingual conversations, enterprise automation, and desk-free troubleshooting. It also provides personalized HR support and an AI-enhanced knowledge base. Paillor's platform includes features for analytics, AI chatbot creation, no-code workflows, APIs and webhooks, custom automation, adaptive plug-and-play capabilities, apps and integrations, and real-time document integration. Users have praised the platform for its ease of use, straightforward integration, and significant time savings in HR and IT tasks.

Key takeaways:

  • Paillor integrates AI globally for impactful operations, providing automated tasks and support in over 100 languages, and saving significant time for support requests.
  • Paillor offers centralized, granular access control for all apps, providing visibility into access and enabling automated user provisioning.
  • Paillor's platform allows for seamless integration of automation, conversations, tickets, employee data, knowledge base, and SaaS apps, and includes features like AI Chatbot Creator, No-Code workflows, and Custom automation.
  • Testimonials from users highlight the significant reduction in the need for level one support, the saving of over 1200 hours in HR and IT tasks, and increased productivity and business scaling due to Paillor's features.
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