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Parloa, a conversational AI platform for customer service, raises $66M | TechCrunch

Apr 24, 2024 - techcrunch.com
German conversational AI platform Parloa has secured $66 million in a Series B funding round, led by Altimeter Capital, a year after raising $21 million for its international growth. The company, which opened a New York office last year, is focusing on the U.S. market and has already signed up several Fortune 200 companies. Parloa uses AI and automation in customer service, with a focus on voice-first strategy, and has high-profile customers like Swiss Life and Decathlon.

The latest funding round also saw participation from EQT Ventures, Newion, Senovo, Mosaic Ventures, and La Familia Growth. This brings Parloa's total capital raised to $98 million. The funds will be used to double down on its growth in Europe and the U.S., where it has seen its revenue triple in each of the past three years.

Key takeaways:

  • Conversational AI platform Parloa has raised $66 million in a Series B funding round, led by Altimeter Capital, bringing its total capital raised to $98 million.
  • Parloa is focusing on the U.S. market, having opened a New York office last year and signed up several Fortune 200 companies.
  • The German startup, founded in 2018, uses AI to automate customer communications, with a particular focus on 'voice first' interactions.
  • Parloa has already secured high-profile customers such as Swiss Life and Decathlon, and has tripled its revenue in each of the past three years.
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