All major players in the Philippines' vast outsourcing industry, which is expected to generate over $38 billion in revenue this year, are rapidly implementing AI tools. This is being done to maintain competitiveness and protect their business models.
Key takeaways:
- The Philippines is already experiencing the impact of artificial intelligence on jobs, while the rest of the world is still debating its potential effects.
- The drive to reduce labor costs, which initially led to outsourcing jobs to the Philippines, is now leading to some of these roles being taken over by bots.
- All major players in the Philippines' vast outsourcing industry, expected to generate over $38 billion in revenue this year, are quickly implementing AI tools.
- The adoption of AI tools is a strategy to stay competitive and protect their business models in the outsourcing industry.