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Pixel's Call Screen feature gets better at filtering calls with a new conversational mode | TechCrunch

Oct 04, 2023 - techcrunch.com
Google is updating its Call Screen feature on the Pixel 8 and Pixel 8 Pro smartphones, enabling users to better filter their calls. The updated feature uses AI to answer calls on behalf of the user and engage in natural conversations with the caller to determine the relevance of the call. The company claims that the improved AI has helped Pixel owners receive 50% fewer spam calls on average. The AI identifies itself to the caller and records the call on behalf of the recipient, addressing previous criticisms of AI calling features.

In a demonstration, the AI was shown responding appropriately to a spam call and a legitimate call from an airline representative. The updated Call Screen will also offer contextual replies, allowing users to respond with a tap without taking the call. The feature will also be available on Pixel Watch when connected to a Tensor-enabled Pixel phone, with the update expected to arrive later in the year.

Key takeaways:

  • Google is updating its Call Screen feature with new AI capabilities that can answer calls on behalf of users and engage in natural conversations to determine the importance of the call.
  • The improved AI is helping Pixel owners receive 50% fewer spam calls on average by answering calls from unknown numbers with a more natural-sounding voice.
  • Call Screen will soon offer contextual replies, allowing users to respond with a tap without taking the call.
  • The new generation of Call Screen will also work on Pixel Watch when connected to a Tensor-enabled Pixel phone, with the feature set to arrive later in the year.
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