The platform has received positive reviews from clients who have migrated from other systems, praising its ability to streamline customer inquiries from various channels, its flexible trigger system, and its ability to integrate with other software. Pulsedesk offers unlimited tickets from different channels, unlimited automations and workflows, SLA management, ticket assignment by load balancing, reporting and analytics, knowledge base and client portal, live chat, satisfaction survey, custom ticket fields & status, mobile app and more. The platform is free for Pulsedesk users and is available for use on a 12-month license.
Key takeaways:
- Pulsedesk offers an AI-powered chatbot for operator-free customer support, with features including a web widget, WhatsApp, and Telegram compatibility.
- The platform provides an all-in-one solution for managing customer inquiries, streamlining the support process, and reducing operational costs.
- Pulsedesk's helpdesk allows for easy delegation of customer queries to support agents, real-time monitoring of query status, and automation of various processes to boost productivity.
- The platform also offers a Knowledge Base for customers to find answers themselves, analytics to track customer service metrics, a client portal for request tracking, and a mobile app for on-the-go customer interaction.