Brex and Ramp have been using AI for various purposes for some time now. Brex has been using AI since its inception in areas such as underwriting, fraud, receipt matching, and merchant categorization. Over the past year, it has increased its AI investments, particularly in customer-facing scenarios.
Key takeaways:
- Ramp and Brex, two of the largest players in the spend management space, are increasingly using artificial intelligence to improve customer experience and operations.
- Ramp has announced a new integration with Copilot, Microsoft’s brand of generative AI technologies, allowing businesses to gather spend insights or set up advanced controls without having to switch between multiple tools and applications.
- Users can use natural language to access Ramp’s smart AI assistant from their workspace, issue new cards, set up and receive real-time alerts on employee transactions, and interact with Ramp as a conversational agent.
- Brex has been using AI across underwriting, fraud, receipt matching and merchant categorization, among other product areas, and has increased its AI investments over the past year, particularly in customer-facing scenarios.