Rasa, founded in 2016, offers an open-source framework to build chat and voice assistants that understand multiple languages, business logic, and intent. The company's enterprise-grade platform, Rasa Pro, extends Rasa Open Source with CALM (conversational AI with language models), a generative AI-native approach to developing assistants, combined with enterprise-ready analytics, security, and observability. The platform has drawn traction from major enterprises, including American Express, Deutsche Telecom, Adobe, Orange, Dell, Accenture, and T-Mobile.
Key takeaways:
- Rasa, a San Francisco-based startup that uses generative AI to streamline enterprise customer service, has raised $30 million in a series C funding round co-led by StepStone Group and PayPal Ventures.
- The company plans to use the fresh capital to improve its product and expand its market share, as more enterprises are looking to tap into the power of generative AI for their business operations.
- Rasa's technology includes an open-source framework for building chat and voice assistants that understand multiple languages, business logic, and intent, and has been adopted by major enterprises such as Adobe, Orange, Dell, and American Express.
- With this round of funding, Rasa's total capital raised is over $70 million, and the company plans to invest in R&D and build up its enterprise-centric product to gain a stronger foothold in the rapidly evolving AI agent market.