The article concludes by stating that CIOs are perfectly positioned to help build and maintain a digitally resilient business that enables a competitive edge. They can drive a mindset that encourages digital investments, helping the business grow and transform. The job of today's CIO is to ensure the gap between employees, customers, partners, and digital enablers is as small or unnoticeable as possible. By implementing the recommendations provided in the article, CIOs can provide a solid foundation for the resilience and adaptability needed to drive growth.
Key takeaways:
- The role of the CIO has evolved to include dynamic leadership, shaping innovation and resilience within organizations.
- CIOs can drive growth by enabling growth through providing solutions, creating growth through innovation, and amplifying growth through insights and new tech like AI.
- Business resilience can be ensured by understanding and adapting to the internet and application stack, navigating big data and regulatory compliance, and managing people and places effectively.
- Delivering a frictionless customer, employee and partner experience is an investment, and CIOs are perfectly positioned to help build and maintain a digitally resilient business that enables a competitive edge.