The case raises significant privacy questions about AI chatbots, with AI experts suggesting that companies may need to add warning labels informing customers that their conversations may be recorded. The lawsuit follows a series of similar cases in California against companies including Home Depot, General Motors, Ford, and J.C. Penney, alleging unlawful recording of private online chat conversations.
Key takeaways:
- A recent federal lawsuit accuses Old Navy's chatbot of illegal wiretapping by logging, recording and storing conversations.
- The suit claims that the chatbot impersonates a human and encourages consumers to share personal information, and that Old Navy shares this data with third parties without consent.
- Dozens of similar suits have been filed in California against other companies, alleging unlawful recording of private online chat conversations.
- AI experts predict the outcome of the suit will likely involve companies adding a warning label to inform customers that their chatbots might record their conversations.