The event will feature keynote addresses, panel discussions, and case studies, with sponsorship from companies like Verint, IBM, and Cresta. Additionally, Reuters Events offers related products such as the CSX Summit, CSX Insights Report, CSX Advisory, and CSX Community Platform, which provide opportunities for networking, strategy sharing, and expert dialogue. Other upcoming events include the NICE Interactions Las Vegas 2025 conference and several webinars focused on AI-driven commerce and digital solutions.
Key takeaways:
- Reuters Events Customer Service & Experience EAST 2025 will be held in New York City on November 4-5, 2025, focusing on customer-centric transformation and AI integration.
- The event will feature keynote addresses, panel discussions, and case studies on themes like AI in service delivery, cross-functional orchestration, and metrics-driven CX.
- Relevant attendees include Chief Customer Officers, Heads of Contact Centres, Directors of CX Analytics, and Customer Service Technology Leads.
- Platinum sponsors for the event are Verint and IBM, with additional support from Gold sponsors like Cresta and exhibitors such as CallMiner and Clootrack.