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Robocalls, Spam Calls And Cyber Attacks: Who Is Responsible For Protecting Your Organization’s Voice Network?

Oct 24, 2023 - forbes.com
The article discusses the growing threat of voice network attacks and the need for businesses to prioritize voice network security. It highlights that while significant resources have been dedicated to protecting email inboxes from spam and junk mail, the protection of voice channels has been largely overlooked. The article cites a survey by Mutare which found that there is little consistency in which department within an organization is responsible for voice security and voice threat defense, with many IT professionals unsure of how to tackle this growing threat.

The article emphasizes the importance of securing voice channels, not only to protect the organization but also its frontline employees. It points out that phone fraud has a wide-reaching impact across multiple industries and resulted in a loss of $39.5 billion in the U.S. last year. The article also notes that with the emergence of new technologies, particularly artificial intelligence (AI), scammers are getting more sophisticated in their techniques. The article concludes by urging businesses to include a comprehensive voice network security strategy in their risk management plans.

Key takeaways:

  • Voice network security is a growing concern, with many organizations unsure of who is responsible for it and what tactics are being used to protect against voice attacks.
  • Securing the voice channel is critical, as phone fraud has resulted in significant losses and can impact multiple industries and employee functions.
  • With the emergence of new technologies like AI, scammers are becoming more sophisticated, using these tools to clone voices and convince people they are speaking to someone they know.
  • Businesses need to address voice threats and manage unwanted voice traffic to protect their customer experience and brand reputation.
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