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Robots are pouring drinks in Vegas. As AI grows, the city's workers brace for change

Sep 05, 2023 - npr.org
The increasing use of artificial intelligence (AI) and automation in Las Vegas, particularly in the tourism and hospitality sectors, could lead to between 38% to 65% of jobs being automated by 2035. The city's economy is at a turning point as companies seek to reduce labor costs through technology. However, this has led to concerns about job losses, with the Culinary Union, which represents 60,000 service and hospitality workers, prepared to strike over AI replacing jobs. The union is pushing for companies to provide a six-month warning for workers when new technology is introduced and offer free training on how to use it.

While some workers believe that machines cannot replace the human touch and may even add more work, others are concerned about the impact of AI on their jobs. AI is also expected to affect white-collar jobs in fields like accounting and data entry. However, it could also create new jobs that don't currently exist. As a result, Las Vegas city officials are preparing workers for this shift, with the local Chamber of Commerce hosting a panel on using AI.

Key takeaways:

  • The use of artificial intelligence (AI) and automation is increasing in Las Vegas, with machines replacing human jobs in various sectors including hospitality and tourism. Studies predict that between 38% to 65% of jobs in the city could be automated by 2035.
  • The Culinary Union, representing 60,000 service and hospitality workers, is prepared to strike over AI replacing jobs. The union is pushing for protections such as a six-month warning for workers when new technology is introduced, and free training on how to use it.
  • Some workers believe that machines cannot replace the human touch and personal interaction that is crucial in service jobs. They also argue that machines often add more work rather than reducing it.
  • AI is not only affecting lower-wage jobs but also white-collar jobs in fields like accounting and data entry. While it may make some workers more productive, it could also eliminate certain roles and create new ones that don't currently exist.
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