The new tool is expected to fill a gap for companies needing more than the base tooling, according to Brent Leary, founder and principal analyst at CRM Essentials. The Einstein Copilot Studio will be available in pilot sometime this fall, while the Einstein Trust Layer will be generally available across the Einstein platform next month. However, Salesforce has not specified the exact dates.
Key takeaways:
- Salesforce has announced Einstein Copilot Studio, a tool that allows customers to customize the Salesforce base Einstein GPT and Einstein Copilot offerings. The studio consists of three elements: prompt builder, skills builder, and model builder.
- The prompt builder allows customers to customize prompt templates, the skills builder enables companies to add actions to prompts, and the final piece lets users bring their own model or use one of the supported third-party offerings.
- Salesforce is developing a system called 'the Einstein Trust Layer' to help companies manage security, governance, and data privacy. This system is designed to address issues such as hallucinations, bias, and inappropriate responses in large language models.
- Einstein Copilot Studio will be available in pilot sometime this fall, and the Einstein Trust Layer will be generally available across the Einstein platform next month, according to Salesforce.