The acquisition is expected to close by January 2024, with Airkit.ai being integrated into Salesforce's customer service platform, Service Cloud. Evans will continue to lead the business post-acquisition. The company has a strong connection with Salesforce, having received $28 million in funding from investors including Salesforce Ventures in 2020. The total funding of Airkit.ai amounts to $68 million over its six-year history.
Key takeaways:
- Salesforce has announced plans to acquire Airkit.ai, a low-code platform that helps e-commerce companies build AI-powered customer service agents.
- Airkit was founded by Adam Evans and Stephen Ehikian, who previously sold a big data startup to Salesforce for $390 million in 2014.
- Airkit.ai has strong connections with Salesforce, having received $28 million in funding from investors including Salesforce Ventures, and was listed on Salesforce's enterprise cloud marketplace, AppExchange.
- Upon the deal's closure, expected by January 2024, Airkit.ai will be merged into Salesforce's customer service platform Service Cloud, with Evans continuing to lead the business.