Additionally, Salesforce announced that the second generation of its Agentforce technology, designed to create and operate AI agents, will be available to customers by February 2025. This technology will handle complex queries in Salesforce's Slack app using all available data. Currently, Salesforce's AI capabilities have reduced the number of customer queries escalated to human agents from 10,000 to 5,000 out of 32,000 weekly conversations.
Key takeaways:
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- Salesforce plans to hire 2,000 salespeople to sell AI software, doubling its previous hiring target.
- The company aims to boost revenue with generative AI features, targeting sales reps, marketers, and customer service agents.
- Salesforce's Agentforce technology, which will be available in February 2025, can handle complex queries in the Slack app.
- The use of AI has reduced the number of customer service queries escalated to humans from 10,000 to 5,000 per week.