The partnership between Sandbox Banking and Zoom allows financial institutions to access real-time financial data within Zoom's platform, enabling a comprehensive view of account holders. This integration supports faster issue resolution and seamless transactions, enhancing customer experiences. The Glyue® app is intended to meet the growing demand for AI-driven customer engagement tools in the financial sector, offering banks and credit unions a transformative solution to improve service delivery and operational efficiency.
Key takeaways:
- Sandbox Banking has partnered with Zoom to integrate critical banking systems into Zoom's Contact Center, enhancing service delivery for financial institutions.
- The Glyue® app enables seamless data flow between Zoom's communication tools and financial institutions' core systems, improving operational efficiency and customer experiences.
- Key features of the Glyue® app include enhanced AI capabilities, global telephony customization, and advanced analytics to provide personalized customer interactions and insights.
- The Glyue® app is available in the Zoom App Marketplace, offering banks and credit unions a transformative solution for AI-powered customer engagement.