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SAP BrandVoice: Why Financial Services Can And Must Prepare For AI

Feb 19, 2025 - forbes.com
A recent McKinsey report highlights that generative AI could add $200 billion to $340 billion in value annually to the global financial services sector, primarily through increased productivity. However, traditional operating models in financial services, characterized by silos between business and technical teams, hinder the swift adoption of transformative technologies like generative AI. This lack of alignment slows AI implementation, preventing organizations from fully benefiting from AI's potential, such as enhancing customer-facing chatbots, preventing fraud, and expediting tasks like code development and report summarization.

To address these challenges, the article suggests fostering a culture of collaboration between business and tech teams from the outset, establishing cross-functional teams to co-create AI strategies, and leveraging cloud-based systems with embedded AI. Custom dashboards tailored to roles can break down silos by providing relevant metrics and insights, while AI's adaptive learning can enhance system usability. Ensuring data is accessible and consistently managed is crucial for AI effectiveness. Financial services must eliminate silos, empower cross-functional collaboration, and focus on AI literacy to nurture a culture of experimentation and innovation, ultimately creating true oversight and insight into the business and its customers.

Key takeaways:

  • Generative AI could add between $200 billion and $340 billion in value annually to the global financial services sector, primarily through increased productivity.
  • Poor collaboration between business and technical teams leads to misaligned priorities and hinders successful AI implementation.
  • Cloud-based systems with embedded AI facilitate data integration and analysis, enhancing insights and decision-making.
  • AI effectiveness is hindered by data silos; enabling collaboration and embedding AI into core systems can connect data across departments.
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