The integrated capabilities are expected to be available to select customers in the first half of 2025. ServiceNow, an AI platform for business transformation, and Five9, provider of the Intelligent CX Platform, aim to transform customer experience management and address customer needs more effectively through their joint solution. The partnership is rooted in the joint mission to create seamless and powerful end-to-end customer experiences.
Key takeaways:
- ServiceNow and Five9 have expanded their partnership to deliver a turnkey AI-powered solution for unified end-to-end employee and customer experiences.
- The solution will create more streamlined self-service and assisted service operations and unify customer support processes to reduce operational costs, increase agent efficiency, and improve customer satisfaction.
- The new AI-powered solution will boost agent efficiency with real-time transcription, unified routing, and a consolidated agent workspace.
- The ServiceNow and Five9 integrated capabilities are expected to be available to select customers in the first half of 2025.