Eduardo Chiocconi, ServiceNow’s vice president and general manager of process mining, stated that UltimateSuite's capabilities will allow the company to identify and eliminate inefficiencies using automation. The startup's tools will be integrated into ServiceNow's own process mining software and will not be sold as a separate product. Existing customers will need to migrate to ServiceNow’s platform or find an alternative.
Key takeaways:
- ServiceNow Inc. has agreed to acquire Czech task mining startup, UltimateSuite s.r.o., to enhance its understanding of work-related task flows within organizations.
- UltimateSuite specializes in task mining, a subset of the growing process mining industry, which focuses on identifying and improving inefficient business processes.
- The acquisition will provide ServiceNow with the ability to understand workflows at the level of the individual user, a capability it previously lacked.
- ServiceNow plans to integrate UltimateSuite’s platform into its own process mining software, meaning the startup’s tools will not be sold as a separate product in the future.