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ServiceNow's chief digital-information officer: Innovation will make 2024 really fun

Dec 23, 2023 - businessinsider.com
ServiceNow, a cloud-software provider, is striving to become an AI-first company, according to its chief digital-information officer, Chris Bedi. The company's focus on generative AI (gen AI) has resulted in a 25% to 30% increase in productivity for teams that heavily rely on it. Bedi also emphasized the importance of training the company's 22,000 employees in AI and ensuring that the technology is seen as beneficial rather than threatening.

Despite the rapid progress of gen AI, Bedi expressed concerns about cyber threats and the manipulation of data. He also highlighted the need for governance, safety, and ethics in AI. Looking ahead to 2024, Bedi anticipates further innovation and the use of technology to better serve customers and free employees from tedious tasks.

Key takeaways:

  • ServiceNow is aggressively pursuing its ambition to be an AI-first company, according to its chief digital-information officer, Chris Bedi.
  • The company believes that if generative AI, or gen AI, is used correctly, it will save hours of work and help bolster the careers of workers using it.
  • ServiceNow is also focusing on training its 22,000 employees on AI and measuring their satisfaction with the technology.
  • Bedi believes that the biggest challenge for ServiceNow and all companies is fast innovation, while also taking care of governance, safety, and ethics around AI.
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