The company's AI efforts are being recognized by customers, with IDC analyst Stephen Elliot noting that customers using Now Assist are seeing positive results. Bedi envisions a future where AI can completely transform the way work is done. To facilitate this, the company has built an AI platform called AI Control Tower to provide a unified experience for developers building applications in-house. The company is moving towards reimagining every part of how work gets done using AI, according to Jeremy Barnes, VP of AI product at ServiceNow.
Key takeaways:
- ServiceNow is leveraging its own data to build business-centric models using generative AI, focusing on practical matters such as workflow creation, optimization, and integration.
- The company's generative AI capabilities are divided into three areas: dealing systematically with requests, helping agents do their job better, and speeding up innovation.
- ServiceNow's AI strategy involves a mix of building, buying, and partnering, with the aim to provide a range of solutions that cater to customers with varying degrees of AI readiness.
- The company has built an AI platform called AI Control Tower to provide a unified experience for developers building applications in-house, managing the models like any other IT object.