Lütke describes AI as the most significant change in work processes he has witnessed and stresses that effective AI usage is now a core expectation for all Shopify employees. The company plans to incorporate AI usage questions into performance and peer reviews, underscoring its importance. Lütke believes that success at Shopify depends on the collective skill and ambition of its employees, enhanced by AI, to benefit their merchants.
Key takeaways:
- Shopify CEO Tobi Lütke emphasizes the importance of using AI before requesting additional resources or headcount.
- Lütke describes AI as the most rapid shift in work processes he has seen in his career and stresses the need for employees to learn to use AI effectively.
- AI usage is now a fundamental expectation for all Shopify employees, and questions about AI will be included in performance reviews.
- Lütke believes that success at Shopify depends on combining employee skills and ambition with AI to benefit merchants.