In addition to Sidekick, Shopify announced other AI-focused features, including an AI-powered product categorization tool that suggests taxonomy for product listings, and a tool that offers suggested replies for customer chats. Shopify is also expanding its AI-powered image generator, launched in January, to its iOS and Android apps, allowing merchants to use it more extensively in their Shopify admin.
Key takeaways:
- Shopify's AI chatbot "Sidekick" is officially launching in early access, functioning as a support chatbot for merchants, helping them generate discount codes, reports, and blog post ideas.
- Sidekick is currently available to merchants with English stores in North America, with plans to expand to other languages and locales.
- Shopify is introducing AI-powered product categorization, which can automatically suggest taxonomy for product listings, potentially saving merchants a lot of time.
- Another AI tool will offer suggested replies for customer chats through Shopify Inbox, with the possibility of letting customers chat with an AI chatbot in the future.