The company recently secured $4.7 million in seed funding from investors including Sierra Ventures, Pari Passu Ventures, Spacestation Investments, Village Global, The Council, and OpenSky Ventures. The funds will be used for hiring, go-to-market capabilities, and technology development. The goal is to make Siena's solution a fully autonomous agent for customers within the next 12 months. The company is also launching a learning hub, the Siena AI Academy, to help customers integrate AI into their customer service workflows.
Key takeaways:
- Siena AI, co-founded by Andrei Negrau and Lisa Popovici, has developed an AI-powered customer support solution that understands context and responds with empathy like a human.
- The AI solution stands apart with its AI Personas feature, ability to handle multiple tasks in the same interaction, and a cognitive reasoning-based engine for complex problem resolution.
- Siena AI has gained 65 customers, including brands like Kitsch, Simple Modern and Everyday Dose, since its launch six months ago and manages up to 80% of customer interactions across over 100 languages and all channels.
- The company recently received $4.7 million in seed funding from investors including Sierra Ventures, Pari Passu Ventures, Spacestation Investments, Village Global, The Council and OpenSky Ventures.