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Slack adds AI-fueled search and summarization to the platform | TechCrunch

Feb 14, 2024 - techcrunch.com
Slack has introduced new features to make institutional knowledge more accessible, including an AI-powered search tool and the ability to summarize information within channels. The AI capabilities allow for the extraction of meaning and intelligence from the vast amount of data on the platform. The company has incorporated generative AI into the platform, creating SlackGPT, which is designed specifically for content on the Slack platform. The new features allow for summarizing channel content, helping employees catch up after time off or avoid reading long threads.

The company also allows users to ask questions in a natural way, with SlackGPT delivering sourced answers. Each answer includes a quality check for the model to learn about the quality of responses and for system engineers to assess the model's performance. The AI search and summarization features are an add-on product for enterprise plans, available today in the U.S. and U.K., in English only, with additional languages coming soon.

Key takeaways:

  • Slack has introduced new features to make information more accessible, including an AI-fueled search tool and the ability to summarize information inside channels.
  • The company has incorporated generative AI into the platform, creating SlackGPT, a version of AI designed specifically for content on the Slack platform.
  • Users can ask questions in a natural way and SlackGPT delivers an answer, with sourcing, to let people see where the answer came from and if they can trust it.
  • Slack AI with search and summarization is an add-on product for enterprise plans, currently available in U.S. and U.K., English only, with additional languages to be added in the near future.
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