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Slack Furthers AI Investment, Launches Automatic Summary, Search Tools

Feb 14, 2024 - mediapost.com
Slack is expanding its artificial intelligence (AI) capabilities with the introduction of new generative AI (GAI) features. These include a conversational search tool and an information summarizer within channels, designed to save time and improve efficiency in the workplace. The AI tool will auto-generate channel recaps, allowing users to quickly catch up on discussions they may have missed. The algorithm can categorize content into specific topics and separate useful information from conversational filler.

In addition to this, Slack is launching a conversational search feature that allows users to ask questions in their natural language, bypassing the traditional search bar. The AI will explore and process previous chats to deliver clear, concise answers based on relevant conversational data. Users can rate the quality of the answers to help train the AI model. While the cost details have not been disclosed, these new AI features will be available for an additional cost to users in the U.S. and U.K., with more languages to be added soon.

Key takeaways:

  • Slack is expanding its artificial intelligence ecosystem with the introduction of new generative AI features, including a conversational search tool and an information summarizer within channels.
  • The new AI tool will automatically create channel recaps, helping users catch up on discussions they may have missed.
  • Slack is also introducing a conversational search feature that allows users to ask questions in their natural language, with the AI designed to provide clear, concise answers based on relevant conversational data.
  • These AI features will be available for an additional cost to users in the U.S. and U.K., with more languages beyond English to be supported soon.
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