However, the adoption of these AI agents presents challenges as Slack's research indicates some hesitation among workers about using AI tools. The company is also working on other AI-focused updates, including adding notes and transcriptions of conversations through Huddles, AI Workflow Builder for task automation, and AI search for finding answers from files uploaded on Slack or connected apps.
Key takeaways:
- Slack is planning to integrate AI agents into its platform, allowing users to build and connect AI agents for clients. This includes Salesforce’s AI agents, third-party agents from partners, and Slack customers’ own agents.
- These AI agents will be able to interact with data on Salesforce and take action on tasks, with responses based on the data in the CRM and the conversation and context happening on Slack.
- Despite the growth of AI agents, there is still hesitancy in the workplace about adopting AI tools. Slack and other companies need to prove that there is demand for such agents by actual users.
- Aside from AI agents, Slack is also adding notes and transcriptions of conversations through Huddles, AI Workflow Builder to automate tasks, and AI search to find answers to questions from files uploaded on Slack or documents from connected apps.