One of the significant changes Dresser needs to manage is the development of generative AI in software, which she believes is a natural fit for Slack. She also faces competition from Microsoft's Teams, which is combined with Office 365, Dynamics 365, and AI in the form of Microsoft Copilot. Despite these challenges, Dresser remains optimistic about her role and the potential of Slack within the Salesforce ecosystem.
Key takeaways:
- Slack, acquired by Salesforce in 2020, has seen three CEOs in less than a year, with Denise Dresser currently in the role.
- Revenue growth at Slack has slowed significantly since its acquisition by Salesforce, dropping from 46% YoY in Q32023 to just 16% in Q42024.
- Dresser faces the challenge of finding the right balance between keeping Slack as a standalone brand to attract non-Salesforce customers and enabling Salesforce customers to use Slack within their platform.
- One of the big changes Dresser needs to manage is the development of generative AI in software, which she believes is a natural fit for Slack and can create a powerful platform for the future.