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Stripe closed our account and refuses to migrate our data to another processor

May 30, 2024 - news.ycombinator.com
The author of the post is expressing frustration with Stripe, a payment processing service, for closing their account without allowing them to export their card data. The author's company, a dating app, was apparently added to Stripe's Restricted Businesses list without notice, leading to the account closure. Despite having a low dispute rate and being approved by other major payment processors, Stripe has refused to assist with data migration due to an unspecified "level of risk."

The author also claims that Stripe did not honor an extension granted for the account closure, leading to an interruption in their subscription services. They express concern over Stripe's commitment to fairness and data portability, and warn other businesses that they could face similar issues. The author also criticizes Stripe's customer support, claiming that they were unable to access urgent assistance.

Key takeaways:

  • The user's Stripe account, used for their dating app, has been closed due to Stripe's policy changes that now restrict all online dating services.
  • Despite being granted an extension for migration to another payment processor, the user's payments were disabled on the original closure date.
  • Stripe refused to export the user's card data, citing a high level of risk, but did not provide specific reasons for this risk assessment.
  • The user has been unable to access Stripe's 24/7 chat and phone support, despite the urgency of their situation.
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