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SuperOps bags $25M to use AI and better help managed service providers | TechCrunch

Jan 30, 2025 - techcrunch.com
SuperOps, an Indian startup providing tools for IT service providers and internal system administrators, has raised $25 million in a Series C round, valuing the company at $200 million post-money. The startup aims to enhance its AI capabilities to support managed service providers (MSPs) and internal IT teams, particularly those with limited budgets. SuperOps offers professional services automation, remote monitoring management, network monitoring, and IT documentation, competing with firms like Atera and NinjaOne. The company charges $1.5 per endpoint, significantly less than some competitors, and has tripled its customer base to 1,300 across 104 countries, with the U.S., U.K., Europe, and Australia being its primary markets.

The Series C funding, led by March Capital with participation from existing investors, follows a $12.4 million Series B round. SuperOps plans to use the funds to enter the mid-sized enterprise market, expand geographically, and increase its U.S. presence by opening a London office and expanding to Latin America, Spain, Portugal, and Germany. The startup has launched AI-powered tools, including a GPT-powered AI assistant called Monica and an endpoint management tool, to automate workflows and enhance IT services. SuperOps employs 200 people, mostly in India, and plans to hire more to achieve a 300% revenue increase this year.

Key takeaways:

  • SuperOps, an Indian startup, raised $25 million in a Series C round, valuing it at $200 million post-money, to enhance its AI capabilities.
  • The company targets small and medium-sized enterprises with limited IT budgets, offering competitive pricing compared to rivals like NinjaOne.
  • SuperOps has tripled its customer base to 1,300 across 104 countries, with the U.S., U.K., Europe, and Australia as its top markets.
  • The startup plans to expand geographically, enter the mid-sized enterprise market, and increase revenue by 300% this year.
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