Syncly offers features such as Dynamic Sentiment Analysis, Fluid Taxonomy, Auto Prioritization, and easy-to-use reports. It also integrates with various tech stacks, consolidating customer feedback from various channels into a single source. The tool is designed to help teams focus on critical issues, discover real issues that may not reach the level of a CSAT, and make decisions that ensure a consistent five-star experience.
Key takeaways:
- Syncly uses AI feedback analysis to categorize customer feedback and reveal hidden negative signals, helping businesses to become true customer experts.
- Dynamic Sentiment Analysis feature of Syncly helps in preventing customer churn by identifying the most critical unresolved issues and monitoring customer sentiment trend.
- Syncly offers features like Fluid Taxonomy for hassle-free AI tagging and Auto Prioritization to identify critical real-time issues and top revenue-influencing issues.
- Syncly provides easy-to-use reports, one-click integrations with various tech stacks, and a centralized system for all customer feedback to help businesses improve their customer experience.