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Syntheia Enhances Inbound Customer Calls with AI-Powered Virtual Assistants, Positively Impacts Sales and Customer Satisfaction

Nov 29, 2024 - financialpost.com
Syntheia Corp., a Canadian leader in conversational AI SaaS, is transforming customer service with an innovative solution that uses natural language processing to handle inbound telephone calls with virtual assistants. Since its beta launch in June 2023, Syntheia has processed over 750,000 conversations, improving efficiency and engagement for businesses across various industries. Companies such as Georgetown Hyundai, Palmieri Furniture, Campio Furniture, and Pay N Go have all reported positive impacts on sales and customer satisfaction after implementing Syntheia's platform.

Syntheia's CEO, Tony Di Benedetto, expressed satisfaction with the measurable impacts on sales and customer loyalty across their clients' businesses. The company has beta-tested with additional customers in multiple sectors, refining their platform through real-world use. Syntheia plans to bring their solution to market in January 2025, aiming to help businesses stay responsive and connected to their customers 24/7.

Key takeaways:

  • Syntheia Corp., a Canadian leader in conversational AI SaaS, has developed a solution that uses natural language processing to handle inbound telephone calls with virtual assistants.
  • Since its beta launch in June 2023, Syntheia has processed over 750,000 conversations, improving efficiency and engagement for businesses in various industries.
  • Companies like Georgetown Hyundai, Palmieri Furniture, Campio Furniture, and Pay N Go have all embraced Syntheia’s platform, highlighting its positive impact on sales and customer satisfaction.
  • Syntheia plans to bring its solution to market in January 2025, aiming to help businesses stay responsive and connected to their customers 24/7.
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