Van-Fort, a technical services company based in Ottawa, will leverage Syntheia’s AI technology to improve service delivery and drive innovation in Canada. The partnership is expected to set a benchmark for AI-driven communication solutions in infrastructure projects. Syntheia's platform, known for its adaptability and integration capabilities, has been successfully deployed across various industries, handling over a million conversations. The agreement marks a significant step in modernizing enterprise communication channels with AI technology.
Key takeaways:
- Syntheia Corp. has signed its first commercial enterprise agreement with Van-Fort Ontario to utilize its conversational AI solutions for a help desk initiative in Nunavut, Canada.
- The AI agent, AssistantNLP, will handle inbound calls for approximately 300 government staff and stakeholders, with a capacity of up to 60,000 minutes per month.
- The deployment will be billed on an elastic call volume basis, with costs ranging from $0.50 to $1.00 per minute depending on utilization.
- Van-Fort is positioning itself as an industry leader in leveraging AI for operational excellence, aiming to drive innovation in Canadian infrastructure projects.