Despite the layoffs, CEO Tiago Paiva insists that the company's speed of innovation will not be negatively impacted. He stated that Talkdesk will continue to invest in strategic areas to innovate faster and more efficiently. The company is also planning to increase its R&D investments in the U.S, particularly in healthcare and regulated industries, following its recent FedRAMP In Process designation.
Key takeaways:
- Talkdesk, a software company valued at $10 billion, has laid off more employees in its third round of cuts in less than 14 months.
- The company uses artificial intelligence and machine learning to improve customer service for midmarket and enterprise businesses, with over 1,800 companies as customers.
- The layoffs are part of an effort to cut costs due to lower revenue projections, with previous layoffs occurring in February of this year and in August 2022.
- CEO Tiago Paiva insists that the cuts will not negatively impact the company and plans to continue investing in strategic areas, including increasing R&D investments in the U.S.